1. Get in Touch
We're here to help. If you have questions, feedback, or need assistance with TaxNoticeAI, please reach out through the channels below. Our team is committed to providing timely and helpful support.
2. Contact Information
3. How Can We Help?
When contacting us, please include relevant details so we can assist you quickly:
Account & Login Issues
Password resets, email verification, Google OAuth issues, account access problems. Include your registered email address.
Billing & Subscriptions
Payment issues, subscription changes, plan upgrades/downgrades, billing inquiries. Include your Razorpay subscription ID if available.
Technical Issues
Notice upload problems, OCR errors, AI analysis issues, platform bugs. Include your browser, device, and steps to reproduce the issue.
Feature Requests & Feedback
Suggestions for new features, improvements, or general feedback about the Platform.
4. Response Time
We aim to respond to all inquiries within 24-48 business hours (Monday to Saturday, IST). During peak periods, response times may be slightly longer. For urgent issues affecting active tax notice deadlines, please mention "URGENT" in the subject line.
5. Important Reminders
- Never share your password via email. Our team will never ask for your password.
- For privacy-related concerns or data requests, please contact our Grievance Officer.
- For billing disputes, please contact us before initiating a chargeback with your bank. See our Refund Policy for details.